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The Broker "Pitch" Session

Stevetn.jpg

Is it a dinosaur or cutting edge marketing strategy?

For the civilians who have no idea what I’m talking about, let me explain.  In many communities (at least in San Diego), when a new listing is taken by an agent, one of the first things that happens is that the agent will schedule the home to be on a Broker Caravan, usually on a weekday where the home is open for 2-3 hours for previewing by agents who happen to work that community. 

Not unlike pastoral nomads on camels, wandering the desert in search of the next oasis, each week agents visit the new listings to get a better understanding of the property and determine whether they have a buyer who may be interested. It also serves to increase their market knowledge even if they don’t have a client for that particular home. The broker caravan is a time honored tradition that is , in fact, very valuable. My first one was in 1979 (when I was 12 years old).

But what typically precedes the broker caravan is the subject of this diatribe – The Pitch Session! This is a gathering of a few of the nomads/agents prior to the Caravan where new listings are pitched to, well, very few agents. The Pitch Session is mostly populated by hunters and gatherers: Vendors of all stripes including escrow and title rep’s, mortgage brokers, home inspectors, termite inspectors, etc. The hunters are anxiously working the crowd trying to establish relationships with the agents in hopes of new business. There are also sales managers there who may schmooz or try to gain the favor of agents with potential and recruit them away from their current office. The Pitch Session is social, but it’s also business. Unfortunately, almost none of the business is about selling the homes that are actually pitched. But the free bagels and coffee and juice are nice, all provided by the Hunters.

In the old days, the Pitch Session was extremely valuable as the Multiple Listing Service (MLS) consisted of a thickly bound book, published once a month. Agents had no way of knowing about new listings each week until the next monthly MLS book came out, that is, until the weekly Pitch Session was born.  

Today, of course, we are computerized and tech’ed out to the max. Buyers from all over the country, indeed the world, have the ability to know about new listings within days, if not hours. Professional agents, those who are actually searching regularly for their buyers may obtain new listing information almost simultaneously with it officially hitting the MLS and the market.

And, for the past decade, Scripps Ranch has not had a formal Pitch Session. New listings have been placed onto the Broker Open House schedule using (brace yourself) a computer! About a year ago, the Pitch Session was revived by (brace yourself again) a title company, and this was done under the auspices of the need to return to social networking in a more challenging market. More challenging for the agents or for the service providers? You make the call.

Kris and I are firmly of the belief that the Pitch Session is, in fact, a dinosaur. We rarely attend. So we were surprised to hear boatloads about it from the handful of other agents actually attended and who visited our newly listed homes on broker caravan (they visited even though we didn’t pitch it). “Didn’t see you at the pitch session this morning. I guess you’re really not interested in selling this home.” Excuse me!! I just don’t really want to be subjected to the misery of being feasted upon by hungry vendors while I try to have a bagel and a cup of coffee at 8:45 am. We have paid our dues, established a strong agent network and, bottom line, have the track record built up over years of success. I’m  not trying to sound like an elitist, but I think the Pitch Session is pretty much a worthless waste of time and does nothing, zero, nada to enhance our ability to sell a home. I think it’s time to feed the Pitch Session to the dinosaurs and get some transactions done.

But I welcome your comments. 

   

Steve Berg

Steve Berg is Broker/Owner of San Diego Castles Realty. He is an awesome agent and an all-around great guy. When he is not dazzling clients, he contributes the occasional article here.

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  • http://www.bloodhoundrealty.com/BloodhoundBlog/?p=1627 Two steps forward and one back – The Broker Pitch Session | BloodhoundBlog: Real estate marketing and technology blog | Realtors and real estate, mortgages, lending, investments

    [...] born out of necessity. Steve shared his disdain for the archaic ritual this morning at our home blog, and being in the same philosophical camp, I felt compelled to add my [...]

  • http://kansascityrealestateblog.blogspot.com Chris Lengquist

    I catch grief as well because I don’t make the sales meetings. Sorry, I’m working.

    I do go on the tours at least twice a month because

    1. I enjoy it and it keeps me in touch with the regular housing market.

    2. I enjoy driving the newer agents around and answering their questions.

  • http://www.OurBrookwood.com Phil Hoover

    I commented on Kris’ post on this over at Bloodhound.
    Tours are a throwback to old days when there was a Century 21 office next to a grocery store in every shopping center.
    Tours are right in there with print ads and open houses when it comes to effective real estate marketing.

  • http://bawldguy.wordpress.com/ Jeff Brown

    >“Didn’t see you at the pitch session this morning. I guess you’re really not interested in selling this home.”

    The pitch session is another example of what agents do to appear as if they’re working. It’s the same reason they hold open houses for others’ listings, and hope for ad calls that lead to easy sales — they are deathly afraid of the real work that produces results for them and their clients. Meanwhile, you and Kris are doing more business by Valentine’s then they’ll do all year.

    >Agents had no way of knowing about new listings each week until the next monthly MLS book came out, that is, until the weekly Pitch Session was born.

    I’m outing myself as the dinasaur I am, but we DID know about new listings before the next book came out. The board delivered several pages of stapled sheets of paper showing the new listings, pendings, solds, etc. 2-3 times weekly.

    Geez, I feel like Grandpa telling me how he rode his horse to the little red schoolhouse. :)

  • http://www.EagleBlog.com Phil Hoover

    Jeff ~
    You ARE a dinosaur, man!
    Sorry I must make this so short, but I have a busy day today ~ floor time @ noon, then deliver personalized scratch pads, then have to send out my ghost-written newsletters with recipes :)
    Almost forgot that I need to order more refrigerator magnets too!

  • http://NRVLiving.Typepad.com Jeremy Hart

    I am going to hedge on this one – I agree and disagree. While I agree that the idea of sales meetings and tours can often become misguided by vendor sessions not focused on how the particular business can help the agents but instead help the vendor, I have found the idea of sales meetings and tours to be a good one. Here’s why …

    I’ve sold several houses that I saw on tour, either because I saw them before they went on the market and knew I had a buyer for them, or because I had seen them on tour and could provide an accurate description of the home. The buyer was well-informed before seeing it and was able to make a strong decision. This would not have happened if I had not previewed it first. As agents, we can’t preview every house as it hits the market, no matter how small your market is. Tours are still a good way to see four, five, even ten houses in a morning (if they’re well-planned out) and that goes a long way to establishing yourself as an expert. Sure, there are plenty of times when I see properties I know it’s unlikely I’ll find a buyer for, but when that opportunity arises I DO want to make sure I’m ready.

    You learn best by being being there, so get on-site and prepare. But good food for thought!

  • http://www.sandiegohomeblog.com Steve Berg

    Thanks for all of the comments. Point of clarification, though. I’m not referring to in-house sales meetings, which may actually be valuable assuming a good sales manager. And I strongly agree with the value of the caravan to actually visit new homes on the market. This is extremely valuable, since pictures tend to show only the best features (i.e., not showing the adjacent 200′ high transmission tower and wires). Where I take exception is the vendor sponsored pitch session inviting agents from all companies to attend, just so the listing agent may tell you pretty much what you already know or have seen in the MLS. That is just not good time management.

    I take exception and offense to those agents who criticize me for not wanting to subject myself to the obviously self-serving vendor onslaught of these meetings. If I were a new agent wanting/needing to familiarize myself with these services and to network with other agents, fine. But that’s just not where I am at this point in my career. And, for the record, it has no bearing on the sale or marketability of the listed home. If I want a social event, I have many other preferred options.

  • http://sandiegohomeblog.com Kris Berg

    Hi guys! Reporting from the field: 90 degrees and thunderstorms – Gotta love Houston!

    Jeremy, We do see all of the homes on broker caravan. I think we are saying the same thing. The broker open house itself remains invaluable; the coffee and donut kick-off is antiquated. In our case, the “pitch” involves an agent standing in front of a picture (from the MLS) and the home and saying something poignant like “This house has 5 bedrooms and new paint. Please come see it”.

    The punch line is that the agents who attend the pre-tour “pitch” go see all of the open homes, whether pitched or not, as do the many, many others who have forgone the pitch to (gasp) make better use of their time.

    I will give you this – The one time I recently pitched a new listing prior to the Broker Open House, we did get a stronger turnout. Unfortunately, the stronger turnout consisted entirely of lenders, title reps and escrow officers stopping by to thank me for coming and telling me how they hoped they could earn my business. Somehow, I don’t think this extra “traffic” did anything to improve our seller’s chances of a sale.

Office Location

  • San Diego Castles Realty
  • 10636 Scripps Summit Court, Suite 153
  • San Diego, CA 92131
  • P: 858.530.2374
  • F: 858.876.1701
  • E: info (at) sandiegocastles.com
  • CA DRE# 01241572

Broker Information

  • Kris Berg, Broker
  • DRE# 01853496
  • Steve Berg, Broker
  • CA DRE# 00762095